When you find an item you would like to purchase, simply select the quantity you want and proceed to the shopping cart. The site will direct you step-by-step through the ordering process. You will be asked to provide imprint information for your item, as well as colour and type style choices where applicable. The shopping cart will ask for complete shipping and payment information. The easiest and fastest way to order is with a credit card, but customers may also establish credit with Amsterdam Products® by completing a short credit application. Still having trouble? Please contact our friendly customer service team at 1.800.267.9200 and we will be happy to help!

Yes. We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Our website uses Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at our website is just as safe as giving your credit card number over the phone.

Your order will be produced pending credit and art review. If your order includes logos/art, we will review the files submitted and any accompanying text for best-quality printing. If your imprint requires large adjustments, we will contact you. Otherwise, our Art Specialists will make minor adjustments for best-quality printing and produce the order.

Amsterdam Products® has many items not featured on our website. Our product offerings evolve constantly to reflect the newest and most popular trends in promotional marketing. If you cannot find what you are looking for online, or if you have a specific need, please call 1.866.418.7403 and our sales specialists will find that product and provide a quote.

As a rule, the minimum quantities are established by our factories' production restrictions and therefore cannot be changed. Certain items, however, can be ordered at less than the minimum quantity for an additional charge. These items are usually indicated and the additional charges are noted.

GST, HST and sales tax will be added where applicable.

If you have a tax exempt certificate on file with us already, you will not be charged tax when the order is invoiced. If you are a tax exempt organization and do not have a tax exempt certificate on file, you can send in your certificate after placing your order. We will review your certificate and credit your account if tax was charged.

If you need to cancel or change your order after it has been placed, please contact customer service and speak with one of our friendly agents.

We try to produce your order in the quantity specified, but we reserve the right to ship and bill up to 5% over or under the desired quantity. If you receive additional items and do not wish to keep them, you may return them and we will gladly issue a refund.

A milli Ampere hour (mAh) is a unit for measuring the electric capacity of the battery. The higher the mAh, the longer the battery would last before needing to be recharged.

No. We do not offer refills for any of our pens.